Slava Clothing Brand Return & Exchange Policy
At Slava, we prioritize your satisfaction and want to ensure a seamless shopping experience. Below is our policy for returns and exchanges:
Eligibility for Returns and Exchanges
- Lifetime returns and exchange policy: Items can be returned or exchanged at any time after the original purchase date if the product is in resalable condition.
- Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Sale items, gift cards, and customized products are non-refundable unless damaged or defective upon arrival.
Return Process
- Contact our customer support team at info@slava.pk/+923020584444 with your order number and reason for the return.
- You will receive a confirmation email with return instructions and a return shipping label if applicable.
- Ship the item back to us in its original packaging.
- Once we receive the item and verify its condition, your refund will be processed to the original payment method within 3-4 business day.
Exchange Process
- For exchanges, please specify the desired item/size.
- Exchanges are subject to product availability.
- If the item is unavailable, you may choose to receive a refund or store credit.
Shipping Costs
- Returns for refunds: Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Exchanges: Slava will cover shipping costs for the exchanged item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@slava.pk/+923020584444 with a photo of the issue. We will resolve the matter promptly by offering a replacement or refund.
Additional Notes
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service for returns to ensure safe delivery.
- Slava reserves the right to refuse returns or exchanges that do not meet the above criteria.
If you have any questions or need further assistance, feel free to contact our support team at +9230205844446. We’re here to help!
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